Orders are generally shipped within 48 hours of receipt of payment (Monday - Friday) via Australia Post e-Parcel service or Australia Post Express Post service, depending on your preference. Orders are shipped from Townsville Qld 4814.
Orders placed on weekends or Public Holidays will be shipped within 48 hours of receipt of payment on the next business day.
You will be notified of your tracking number by email once the goods have been dispatched.
Australia Post e-Parcel shipping can take up to 8 business days, although it varies by location serviceability (Capital Cities vs Regional areas).
Signature on delivery is the default option unless otherwise stated. In this case, if no one is at the shipping address to receive the parcel, the driver will leave you a collection card in your letterbox or under your doormat advising the location where your parcel can be collected from and what time it can be collected. In most cases, this would be your local Post Office.
In circumstances where the customer has requested 'leave in a safe place out of the weather' or similar, the parcel will not require a signature and is left under these instructions at the customers own risk. We will not accept any responsibility whatsoever for loss, theft or damage of the parcel (including its contents) in this instance.
Starting from $8.50 for orders within Qld Australia (e-Parcel only).
$16.00 for Express Post within Australia (applies to all orders no matter the value).
We advise you to group your items in one order to reduce freight costs.
We cannot group two distinct orders placed separately, and shipping fees will apply to each order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Parcels will be professionally packaged and amply sized for your parcel’s protection.
Shipping over the Festive Season
Merry Christmas to all our customers! We thank you for your support during the year.
Due to the fact that it's a busy time of year for postal services, we suggest that, in order for your packages to arrive on time for Christmas, you place your orders by the following deadline dates if using e-Parcel: (TBA each December).
Australia Post Express Post is also an option at checkout for an additional charge. Your items will be delivered within a quicker timeframe using this service, however Australia Post Express Post delivery network terms and conditions apply. Please visit their website for more details here http://auspost.com.au/parcels-mail/express-post-parcels.html
The above time frames are estimates only and we do not have control over Australia Post's delivery processes and procedures. Therefore Hardcore Brands does not take any responsibility for parcels not delivered on time, as there are many factors which could influence delivery that are not in our control.