Who is Poli?
Brand leader in the manufacture of customised clothing for sports clubs, POLI was founded in Marseille, France, in 1979. Historically working with top athletes to develop innovative products in the field of clothing for cycling, Poli now draws on decades of experience and uses cutting edge technology to meet the requirements of the most demanding athletes in a range of sports including, triathlon, athletics, trail running, inline skating, rowing and of course cycling.
There are very few companies that can claim as much experience in this field and so we are proud to share this experience with you.
What’s the minimum number of units I can order?
The minimum order quantity (MOQ) is 10 pieces per item or 10 pieces per group for the initial order. Items are grouped according to the type of garment & whether or not that garment is fully or partly customisable.
So if you want to order a mix of cycle jerseys and singlets for example, (both fully customisable and belonging to the same group), then you can order 2 singlets and 8 cycle jerseys, to make the 10 pieces MOQ for that group. After the initial bulk order of 10 pieces you can re-order any number of units of same with NO MOQ (minimum order qty) provided there is no change to artwork. T's & C's apply for this and prices will be 10% more expensive for a re-order of literally 1 or 2 pieces per item or group. A re-order of 3 or more pieces per item or group will be at the same price as the original order unit value. You are able to re-order on an as needed basis for a period of 12 months from the original order date (as determined by Poli). NO changes or amendments to the original artwork will be allowed during this period.
After 12 months has elapsed, the process starts again:- quote, fresh artwork (if required), order etc.
Accessories are a class of their own and cover items like socks, caps, gloves etc. Each type of accessory has it’s own MOQ, so please ask.
If you need further clarification, please contact us.
Can I personalise my gear?
Yes, if you want to personalise your gear with individual names, this can be done on most garments for an additional cost. The names are sublimated and printed during the production process - it's NOT an 'after-market' hot transfer or screen print.
How do I choose artwork?
There are various options:
- You can engage your own graphic designer who can email the Vector files to us for submission of the artwork onto Poli’s clothing templates. This option will incur additional design fees subject to your graphic designers fees and charges.
- You can choose an existing design from Poli’s extensive pre-designed range. When selecting this option, you can change colours and add logos, but the actual design or artwork cannot be amended. There is no additional charge for this.
- Hardcore Brands Australia works with a freelance designer who creates beautiful work at reasonable rates. This option will incur additional design fees subject to our designers current rates and charges.
How do I select the correct size?
If you are not confident with selecting sizing from a size chart, we offer the service of sending our customers a full size range of the actual product, upon request. Terms and conditions apply. Freight to designated address will be at Customer's cost, however we will send a Return Manifest with the parcel, whereby the Customer will send the items back to us at no cost to the Customer.
Can I see samples of product?
You sure can! If you wish to touch and feel the products first, we offer an obligation free service whereby we will send samples at our cost for the Customer to look at. Customer to pay a refundable deposit, which will be refunded in full once the items are returned in acceptable / original condition. Terms and conditions apply. Please contact us for more info.
What is the lead time for production?
Generally the production lead time is 3 - 8 weeks plus freight. During busy periods, the production process can be longer, but once the order is submitted for production we will be able to give you the estimated date of departure from Marsielle, France. Customers need to make us aware upfront if the gear you are ordering is required for a deadline date such as an event. We can then plan around the event so that the goods are delivered on time. If we are not confident that the order can be manufactured in time for an event or deadline date, we will notify you upfront and we reserve the right to refuse the order.
How is my order shipped?
Once the gear arrives in country, it is checked by QC and despatched via eParcel Australia Post to your selected address.
After the initial order, can I order more, even if I need only one?
You sure can! And this is where we are very competitive, as none of our competitors can offer this (to the best of our knowledge). If after the initial order you need 1, 2, or 7 pieces, you can re-order any qty provided there is NO CHANGE to the artwork. You will pay 10% more for a re-order of 1 or 2 pieces per item or group. A re-order for 3+ pieces per item or group will be at the same price as the original order unit value. T's & C's apply.
How do I pay or what are the payment terms?
Payments for custom orders are upfront i.e. 50% deposit to launch the order and the full balance is payable upon notification of shipment. Goods will not be shipped until full and final payment has been made. Payments can be made via PayPal, EFT or Credit Card. Credit Card payments & PayPal payments for custom orders will incur a surcharge. Details of the transaction fees will be provided on the quote.
Proposal Validity- We will attempt to match or better any competitors comparable products price.
Quotes are valid for 14 days however prices are subject to change based on exchange rate variations.
Hardcore Brands reserves the right to change or update the information contained herein as often as is required. Last updated March 2017.